SHIPPING POLICY

If you have questions or special shipping needs, please call us at 813-996-5012 or use our contact form. Our hours are: 9-5 Eastern Time, Monday thru Friday and 10-4 on Saturday.

Temperature & Shipping Guidelines for Live Plants

All live plants are perishable. During periods of extreme temperatures we may have to delay shipment of your order. You will be notified by email if this occurs.

Eve's Garden Wholesale will arrange the shipping schedule so orders containing LIVE PLANTS are delivered by Friday of the week shipped to avoid weekend travel in the box. For some delivery areas, this will require that we ship only on a Monday or Tuesday. UPS counts only Monday through Friday (Business Days) and the day of shipping does not count.

General Guidelines

• Orders received after 1:00 pm Eastern Time on weekdays, and orders received on weekends and holidays, are processed the next business day.
• Cut-off time to receive an order for same-day shipping is 1:00 pm Eastern Time.
• All orders are FOB Land O Lakes, Florida. This means that you pay all freight beginning at our nursery in Land O Lakes, Florida.
• Arrangements of LTL and full truck-loads on common carriers are the responsibility of the customer.
• Standard orders are shipped via United Parcel Service (UPS).
• Shipping is limited to U.S. Continental 48 States, Hawaii, and Alaska Only. No Puerto Rico or U.S. Virgin Islands. No International.
• Shipments to California, Idaho, Montana, Nevada, Oregon, Utah, Washington, and Wyoming require delivery in 3 business days or less.
• Eve's Garden Wholesale is not responsible for UPS Shipping delays. Expedited shipping charges will not be reimbursed due to UPS shipping delays.
• If the recipient is unavailable to receive the package, UPS may leave the package as a signature is not required.
• Shipping address changes will result in a $10.00 charge.
• We CANNOT ship BONSAI to California due to State Agricultural Restrictions.
• We CANNOT ship LIVE PLANTS to Hawaii due to USDA Regulations.
• Non-live good shipments to Hawaii require UPS 2nd Day Air or UPS Next Day Air.
• We cannot deliver to Post Office Boxes or APO's.

Delivery by Common Carrier

Arrangements of less-than truckload and full truck-loads on common carriers are the responsibility of the customer and will include a cost of $5.00 per case for the extensive packaging and handling we offer. Our plant material is inspected prior to shipment and is in good condition when accepted by the transportation company. If damage occurs in route please contact the carrier-agent to make an inspection. Claims for damage or loss in transit shall be made with the carrier.